The questions that separate a cleaning partner from a cleaning problem.
Hiring a commercial cleaning company is easy. Hiring one you won't have to fire in six months is harder. After years of taking over buildings from companies that over-promised, here are the questions we'd ask any cleaning contractor — including us.
Ask who trains the crew and how. High turnover plus zero training is the root cause of most cleaning complaints. (At Levdok, every crew member is trained directly by a regional or site manager and shadows senior staff before working solo.)
"We do a great job" isn't a system. Ask what happens after the crew finishes. A real answer names a person and a process — ours is a Quality Control Specialist who walks every site before the crew leaves.
If the answer is a ticket system or an answering service, expect slow fixes. You should be able to reach a manager who knows your building.
Ask for a certificate of insurance before anyone enters your building. Any professional company produces one without hesitation.
Get the task list by area and frequency in writing: offices, restrooms, kitchens, floors, glass, trash, supplies. Vague scopes create the "that's extra" conversations that poison contracts.
A company that cleans 900-unit apartment communities knows things an office-only cleaner doesn't, and vice versa. Ask for references from similar buildings — then actually call one. You can read our clients' words on our Google listing.
Day porters for a busy season, an emergency turnaround, summer floor work, an extra building — a good partner flexes without a renegotiation.
Price matters, but the cheapest bid is usually the most expensive one in the long run. Choose the company that answers all seven questions without flinching. We'd welcome the chance to be graded on them — request a free walkthrough or call 410-982-6584.
Ask us all seven questions. Then get a free, no-obligation quote.
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