Tips for Choosing the Right Disinfection Company

Over a year ago, COVID-19 infection rates skyrocketed in the U.S. By the summer of 2020; it was clear America was in the grip of a pandemic that was not going away any time soon. In response to the raging pandemic, businesses shut their doors—people adjusted to working from home. Everybody stayed home, avoided crowds, and waited to see what would happen next.

Fortunately, infection rates have now slowed significantly due to the rollout of vaccines. Businesses are rapidly reopening to the total capacity. Employers are rushing to get their buildings ready for returning workers by hiring commercial disinfection services. However, there is a downside of things getting back to normal for building managers–recognizing the difference between a professional, reliable disinfection service and a fly-by-night cleaning company that will take your money and run.

Disinfection Services

How do you know you are hiring the best disinfection services available in your area? It can be confusing if you’re unsure what to look for in a top-quality cleaning company.  Here are handy tips for choosing the right disinfection company that will make your search easier:

What Kind of Preparation Does the Company Follow?

Removing surface dirt and dust before applying disinfecting solutions is essential for eradicating viruses, bacteria, and infectious pathogens. The CDC strongly recommends cleaning surfaces with soap and water before disinfecting surfaces. Although soap can’t kill viruses, it can weaken virus particles to maximize the disinfecting abilities of EPA-approved cleaning products. It is vital to pre-clean commonly touched surfaces such as door handles, light switches, office equipment, and bathroom appliances. Palms and fingers leave behind skin oil that may reduce the effectiveness of disinfectants. In addition, the best cleaning companies will evaluate rooms after disinfecting areas to ensure everything was decontaminated. Taking extra time and measures to uphold 100 percent customer satisfaction shows technicians who are dedicated and conscientious about their tasks.

Is the Disinfection Company Registered with the Better Business Bureau?

The Better Business Bureau (BBB) is a highly regarded, not-for-profit organization intended to promote trust between consumers and businesses. The BBB conducts investigations on companies requesting accreditation and provides valuable information to consumers interested in hiring a particular company. You’ll find correct details about how long the business has been operating, where the business is incorporated, what kind of company it is operating as, contact information, and who owns the business. If the cleaning company you are interested in hiring is listed on the BBB website, you can also read genuine reviews from people who used the company. With these reviews, you can get a real sense of the quality of the commercial disinfection service this company offers. Unlike uncorroborated reviews left on Yelp and other review sites, reviews left on the BBB have been substantiated. 

Does the Cleaning Company Carry Liability Insurance?

Any business providing disinfection services should carry liability insurance in the event of damage to a customer’s property. The best disinfection companies cover their employees with liability insurance to give clients peace of mind and comply with local, state, and federal regulations. For example, suppose you hired a cleaning company to disinfectant your office building and a technician accidentally spill bleach on an expensive laser printer. In that case, that company’s liability insurance will reimburse you for the cost of getting a new printer. Most reputable cleaning companies do not send inexperienced or unconscientious employees to customers who expect and deserve excellent service. Suppose the company you are researching is not listed with the BBB and does not carry liability insurance likely. In that case, the company won’t send trained and vetted technicians to disinfect your company.

Can You Communicate with the Cleaning Company 24/7?

What kind of contact information does the company provide? Can you contact them in more ways than just one? Email addresses, phone numbers, and chatbots are several ways cleaning businesses facilitate communication between customers and management. Ask if you can contact the supervisor of the cleaning crew if you have questions or concerns. The best disinfecting companies understand how customers value the ability to contact them when they need to and receive callbacks in an acceptable amount of time. If you send an inquiry to a commercial disinfecting service company via email and do not receive an answer within 24 hours, consider finding another business to disinfect your building.

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Does the Company Offer Services According to Your Schedule?

When talking to a cleaning company’s representative, don’t forget to ask for information about specific times and days they provide services. In most cases, you want cleaning technicians to come in when convenient for you and your employees, not the other way around. Disinfecting companies who have been in the business for years and have developed a solid clientele understand the importance of accommodating customer schedules. In addition, the person who evaluates the size and scope of the job you want them to complete should be able to give you an estimate of how long it will take for technicians to disinfect your business thoroughly. Again, the ability of management to provide you with complete answers to your questions is a sign of quality professionalism.

Are our Cleaning Technicians Communicative and Knowledgeable?

Getting to know technicians on the first day of work is an excellent way to gauge whether you’ve chosen the right cleaning company or, unfortunately, the wrong cleaning company. Asking technicians about how they perform their job, what kind of solutions they use and why their techniques work best to eliminate viruses, bacteria, and other illness-causing germs. Our cleaning technicians properly attired on their first day of work? Are they wearing personal protective equipment (PPE) and adhering to guidelines established by the CDC? Customer-oriented employees of an excellent disinfection company will always take the time to answer your questions, listen to your concerns and defer to supervisors if they do not know the answer to one of your questions.

If the idea of searching for a professional, experienced cleaning company you can depend on isn’t the way, you would spend your afternoons, stop worrying and call Levdok Services today. We are one of the leading, Baltimore-area disinfection companies that consistently exceed customer’s expectations by providing deep-cleaning services for all offices and organizations of all sizes. Schedule a consultation appointment today!